Some of Our Services
Strategy Consulting
Org, People and Leadership
Org, People and Leadership
- CS Program Foundations
- CS Maturity Assessment
- Churn analysis and reduction
- Value realization programs
- Digital CS Strategy
- Customer Segmentation
- Renewals and Expansion programs
- Usage and Adoption Management
- Customer health score design
- Advocacy Management
Org, People and Leadership
Org, People and Leadership
Org, People and Leadership
- Coaching for CS leaders
- Coaching for CSMs
- CS Org charter
- Org design
- Role design and job descriptions
- Building and running high performance teams
- CS Strategy & Ops
- CS metrics and reporting
- CSM Comp plans
- Critical Skills frameworks
- CS Career paths
- Cross-functional collaboration
Workshops and Training
Org, People and Leadership
Workshops and Training
- The Customer Success imperative
- How AI will transform your post-sales org.
- Customer Journey and lifecycle Design
- Stakeholder engagement and persona mapping
- Cross-functional alignment and collaboration
- Planning and executing stellar EBRs
- Delivering Stellar CX
- CSM Fundamentals
- CSM Advanced
- CS Leader Fundamentals
- CS Leader Advanced
Fractional CCO
Org, People and Leadership
Workshops and Training
Need help while you are hiring your new (or first!) CS leader? We can help fill the gap through our staff augmentation offering, and serve as your interim CCO.
Whether you need us to focus on hiring and ramping your next CS leader, coach and support interim leaders, build your program foundation and org or help manage your most strategic clients - we can help!
REACH OUT TO US IF YOU ARE...
- An executive looking to unlock growth and improve Gross and Net retention by focusing on driving customer value
- A Founder/CEO looking to get smart on Customer Success and get help with hiring and ramping up your first CS leaders
- A CCO / Head of Customer Success who wants a strategic thought partner to help build or scale their org and evolve their Customer Success program and strategy
- A PE/VC firm looking to provide its portfolio companies with Customer Success best practices and action plans leading to world-class execution
- A Director/VP of Customer Success who wants to uplevel their CS leadership game and upskill their CSMs