STRATEGIC CONSULTInG Driving Customer Success
Empowering the CS leaders of today, developing the CS leaders of tomorrow
STRATEGIC CONSULTInG Driving Customer Success
Empowering the CS leaders of today, developing the CS leaders of tomorrow
Key Experience
Professional Background
Clients
REACH OUT TO US IF YOU ARE...
- An executive looking to unlock growth and improve Gross and Net retention by focusing on driving customer value
- A Founder / CEO looking to get smart on Customer Success and get help with hiring and ramping up your first CS leaders
- A CCO / Head of Customer Success who wants a strategic thought partner to help build or scale their org and evolve their Customer Success program and strategy
- A PE/VC firm looking to provide its portfolio companies with Customer Success best practices and action plans leading to world-class execution
- A Director/VP of Customer Success who wants to uplevel their CS leadership game and upskill their CSMs
WHAT OUR CLIENTS SAY ABOUT US
Nick Mehta, CEO
Lauren Kennedy, Head of Customer Success
Barr Moses, CEO & Co-Founder
"Nadav is a Customer Success mastermind. He is exceptional at listening to customers' needs, defining a strategy, setting objectives and driving to outcomes. He was instrumental in building and growing our CS org into what it is today. He's a living example of Gainsight's human-first approach and he brings a unique set of skills and expertise in the intersection of CS Strategy and leadership development - any CS org would be lucky to work with Nadav!"
Barr Moses, CEO & Co-Founder
Lauren Kennedy, Head of Customer Success
Barr Moses, CEO & Co-Founder
"Nadav is one of the best and most forward-thinking Customer Success leaders I've ever worked with. He helped me think through setting up our CS team in the early days, and I still have him on speed dial for the tougher and more advanced topics I want to brainstorm. His depth and breadth of CS knowledge is hard to match"
Lauren Kennedy, Head of Customer Success
Lauren Kennedy, Head of Customer Success
Ashvin Vaidyanathan, VP Customer Success & Services
"Working with Nadav has been a game changer as I build out and mature the CS team within my company. His advice and guidance on topics ranging from CS best practices to people management have allowed me to become a better leader. I know I can go to him with my complex business challenges and he will offer a thoughtful, fresh perspective that will help me get to a solution"
Ashvin Vaidyanathan, VP Customer Success & Services
Ashvin Vaidyanathan, VP Customer Success & Services
Ashvin Vaidyanathan, VP Customer Success & Services
"Nadav's training on consulting skills has had a significant impact on our team. He expertly translates complex concepts into practical, actionable strategies that our leaders can readily apply. Thanks to his insights, our team is now better equipped to drive customer success and deliver exceptional value to our clients."
Lee Smith, Co-Founder, VP of Customer Experience
Ashvin Vaidyanathan, VP Customer Success & Services
Lee Smith, Co-Founder, VP of Customer Experience
"This program has significantly improved our CS team's ability to engage with clients and deliver value. The way the content was structured made it easy for us to directly apply it to our business, and the practical frameworks have been invaluable. "
Kellie Capote, CCO
Ashvin Vaidyanathan, VP Customer Success & Services
Lee Smith, Co-Founder, VP of Customer Experience
"When it comes to Customer Success, Nadav Shem-Tov is truly one of the most knowledgeable and impactful professionals around. I’ve always admired Nadav's unique ability to work with organizations to build a strategy that centers around their business needs while also
bringing out the best in their people. Over the years I have witnessed the incredible transformations he has had with customers and teams... He is a brilliant strategist and a natural leader who had a huge impact on my professional growth in CS"
Munish Gandhi, Co-Founder & COO
Kate Seale, Senior Director of Customer Success & Ops
Steve Pan, Head of Customer Success
“Nadav has been instrumental in building out our Customer Success strategy at Productiv, laying the foundation to scale our business by establishing processes, repeatable playbooks and leveraging technology. Nadav has helped us uplevel our Customer Success organization to focus on delivering business outcomes to help us better serve our customers”
Steve Pan, Head of Customer Success
Kate Seale, Senior Director of Customer Success & Ops
Steve Pan, Head of Customer Success
"Working with Nadav was transformational. Often it felt like a short-cut to the right next steps without having to go down dead-ends. With Nadav you get the best of both worlds - someone who's been an operator in a world-class org but also brings a strategic consulting mindset and often comes up with a framework that is elegant (and MECE). He's been an awesome thought partner, helping break down business challenges and present a path forward. And to top it all off - it felt like I was getting an experienced exec and career coach in addition to a strategic thought partner"
Kate Seale, Senior Director of Customer Success & Ops
Kate Seale, Senior Director of Customer Success & Ops
Kate Seale, Senior Director of Customer Success & Ops
"I loved working with Nadav. His experience in Customer Success and Consulting is unmatched. He has helped validate, design, implement and enable impactful CS processes that have had a material impact on our efficiency and customer visibility. His cross-functional experience was most helpful when tailoring information for executives and board members vs. individual contributors. This exercise can be a challenge when facing large-scale change management and Nadav helped us navigate it much better than we would have without him!
Melanie Albert, Head of Customer Success
Melanie Albert, Head of Customer Success
Kate Seale, Senior Director of Customer Success & Ops
“Working with Nadav has been a pleasure. He has a wealth of CS and business knowledge, and our work together has led to meaningful business results. He’s helped us with the core components of our CS function - from aligning on the right talent profile and helping in the hiring process, through addressing strategic questions and best practices. The framework we built for our ROI strategy has made us a stronger team overall as well as improved our metrics and credibility with clients"
Lynn Petesch, Head of Customer Success
Melanie Albert, Head of Customer Success
Lynn Petesch, Head of Customer Success
"Working with Nadav was a great experience- he understood the nuances of our climate tech business really quickly and was able to adapt the strategic solutions we working on seamlessly. It was easy to align with Nadav on the scope of the project and he managed it from a strategic perspective as well as the execution side. Every meeting had a purpose and was efficient and he gave great advice on how to advance the CS org from here. Definitely will continue working with Nadav in the future"
Paulina Karpis, Early Stage Platform
Melanie Albert, Head of Customer Success
Lynn Petesch, Head of Customer Success
“Nadav has deep knowledge of customer success and is a best-in-class consultant. At B Capital, I have been working with him on a series of Customer Success Office Hours for our seed to Series F companies. We have strong attendance and engagement for each session. I am impressed by Nadav’s ability to dive into every aspect of Customer Success, serve as a strategic sounding board for founders at all stages, and clearly and concisely communicate key principles. It is a pleasure working with Nadav and I highly recommend him”