STRATEGIC CONSULTInG Driving Customer Success
Empowering the CS leaders of today, developing the CS leaders of tomorrow
STRATEGIC CONSULTInG Driving Customer Success
Empowering the CS leaders of today, developing the CS leaders of tomorrow
Empowering the CS leaders of today, developing the CS leaders of tomorrow
Empowering the CS leaders of today, developing the CS leaders of tomorrow
Focused on driving the ultimate Customer Success equation: Customer Success =
Client Outcomes + Customer Experience
We work with leading B2B startups and scaleups to build and scale their Customer Success strategy and organization to ensure their customers meet their desired business outcomes while having a stellar customer experience, which will translate into higher
Net Revenue Retention
Success for All is at the heart of our business philosophy. We will work with you on optimizing your Customer Success strategy ensuring not only your customers are successful, but also your employees and the communities that you serve. And of course - all this should translate to success for your company and investors by increasing retention, expansion and new sales driven by advocacy while improving productivity
We customize our delivery to your needs and desired outcomes. All of our services focus on actionable plans to drive tangible results that ensure the long-term success of our clients. Key services include Strategic Customer Success Consulting, CS org design, Coaching for CS leaders and professionals, workshops and training
Nadav Shem-Tov founded NST Success Consulting to help companies unlock growth through CS. Nadav brings more than 15 years of professional experience. Starting in the elite Israeli intelligence unit 8200 and the Israeli startup ecosystem, he then spent 9 years consulting tech executives on Customer Success, CX, and Employee experience / Leadership Development at
Bain & Company and Gainsight
Nadav built and led Gainsight's Enterprise Customer Success org, where in addition to running the business he was instrumental in developing many of Gainsight's CS frameworks and best practices. He also brings unique expertise on the Organizational, Leadership Development and People/Talent sides of the broader Customer-facing org (including CSMs, Professional Services, Support, and Ops)
Between the top-tier management consulting background and multiple years at the heart of the Customer Success movement at Gainsight, we have worked with hundreds of tech companies of all sizes. We are well positioned to help drive strategic transformation through Customer Success. Our knowledge runs both deep and broad, and our client-focused and outcomes-first approach is our true differentiator
"Nadav is a Customer Success mastermind. He is exceptional at listening to customers' needs, defining a strategy, setting objectives and driving to outcomes. He was instrumental in building and growing our CS org into what it is today. He's a living example of Gainsight's human-first approach and he brings a unique set of skills and expertise in the intersection of CS Strategy and leadership development - any CS org would be lucky to work with Nadav!"
"Nadav is one of the best and most forward-thinking Customer Success leaders I've ever worked with. He helped me think through setting up our CS team in the early days, and I still have him on speed dial for the tougher and more advanced topics I want to brainstorm. His depth and breadth of CS knowledge is hard to match"
"Working with Nadav has been a game changer as I build out and mature the CS team within my company. His advice and guidance on topics ranging from CS best practices to people management have allowed me to become a better leader. I know I can go to him with my complex business challenges and he will offer a thoughtful, fresh perspective that will help me get to a solution"
"Working with Nadav was transformational. Often it felt like a short-cut to the right next steps without having to go down dead-ends. With Nadav you get the best of both worlds - someone who's been an operator in a world-class org but also brings a strategic consulting mindset and often comes up with a framework that is elegant (and MECE). He's been an awesome thought partner, helping break down business challenges and present a path forward. And to top it all off - it felt like I was getting an experienced exec and career coach in addition to a strategic thought partner"
"When it comes to Customer Success, Nadav Shem-Tov is truly one of the most knowledgeable and impactful professionals around. I’ve always admired Nadav's unique ability to work with organizations to build a strategy that centers around their business needs while also
bringing out the best in their people. Over the years I have witnessed the incredible transformations he has had with customers and teams... He is a brilliant strategist and a natural leader who had a huge impact on my professional growth in CS"
“Nadav has been instrumental in building out our Customer Success strategy at Productiv, laying the foundation to scale our business by establishing processes, repeatable playbooks and leveraging technology. Nadav has helped us uplevel our Customer Success organization to focus on delivering business outcomes to help us better serve our customers”
“Nadav has deep knowledge of customer success and is a best-in-class consultant. At B Capital, I have been working with him on a series of Customer Success Office Hours for our seed to Series F companies. We have strong attendance and engagement for each session. I am impressed by Nadav’s ability to dive into every aspect of Customer Success, serve as a strategic sounding board for founders at all stages, and clearly and concisely communicate key principles. It is a pleasure working with Nadav and I highly recommend him”
“Working with Nadav has been a pleasure. He has a wealth of CS and business knowledge, and our work together has led to meaningful business results. He’s helped us with the core components of our CS function - from aligning on the right talent profile and helping in the hiring process, through addressing strategic questions and best practices. The framework we built for our ROI strategy has made us a stronger team overall as well as improved our metrics and credibility with clients"
"Working with Nadav was a great experience- he understood the nuances of our climate tech business really quickly and was able to adapt the strategic solutions we working on seamlessly. It was easy to align with Nadav on the scope of the project and he managed it from a strategic perspective as well as the execution side. Every meeting had a purpose and was efficient and he gave great advice on how to advance the CS org from here. Definitely will continue working with Nadav in the future"
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